Jira Service Management

{"xsrfToken":"df57db00bf5984a5bbe766956ec21f08eb9a092f_lout","branding":{"id":"3","key":"assop","name":"Assistance opérateur","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3456d1f6-5841-4ee4-8823-cbf4def175fd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMTFlMzQ2OS02NzhjLTRkY2ItOTRmZi1iZDc5MzM0NDRmNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM0NTZkMWY2LTU4NDEtNGVlNC04ODIzLWNiZjRkZWYxNzVmZCI6WyJyZWFkIl19LCJleHAiOjE3MjU5NTIwNjIsIm5iZiI6MTcyNTk1MTQ2Mn0.cEltW-YAudUggJKG_AMbvUnxYpD-N7yI8QMLjhsX02E&client=c11e3469-678c-4dcb-94ff-bd7933444f67&mode=fit","logoId":"3456d1f6-5841-4ee4-8823-cbf4def175fd","isLogoAvailable":true,"helpCenterTitle":"Bienvenue dans le Centre de Support Expadon 2","sharedPortalName":"Centre de support Expadon 2","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fr-FR":{"helpCenterTitle":"Bienvenue dans le Centre de Support Expadon 2","sharedPortalName":"Centre de support Expadon 2","localeDisplayName":"français (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"fr-FR","portalThemeColor":"#1565c0","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"3","key":"assop","projectId":10002,"serviceDeskId":3,"name":"Assistance opérateur","description":"<p>Bienvenue ! Vous pouvez soumettre une demande à l'Assistance Opérateur.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"86","name":"Demande d'assistance","descriptionHtml":"","callToAction":"Demande d'assistance","introHtml":"","icon":10505,"iconUrl":"https://expadon2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[28],"key":""},{"id":"84","name":"Demande d’habilitation","descriptionHtml":"","callToAction":"Demande d’habilitation","introHtml":"","icon":10515,"iconUrl":"https://expadon2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[28],"key":""},{"id":"124","name":"Demande par email","descriptionHtml":"","callToAction":"Demande par email","introHtml":"","icon":10492,"iconUrl":"https://expadon2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":28,"name":"Assistance opérateur"}],"orderMapping":{"28":[84,86]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"dd495108-0bc8-3ded-ab6d-3854e9bd67e7","appLinkName":"System Confluence","appLinkUrl":"https://expadon2.atlassian.net/wiki","spaceKey":"ASSOP","spaceName":"Assistance opérateur","spaceUrl":"https://expadon2.atlassian.net/wiki/spaces/ASSOP","isServer":false},"labels":[],"projectKey":"ASSOP","serviceDeskId":3,"kbLinkDomainURLs":["https://expadon2.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ASSOP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"français (France)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMTFlMzQ2OS02NzhjLTRkY2ItOTRmZi1iZDc5MzM0NDRmNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MjU5NTI2NjIsIm5iZiI6MTcyNTk1MTQ2Mn0.aI1H6RbFE9kybIIfnFakbRCMpWXv44pXwWMXjotYH-c","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"c11e3469-678c-4dcb-94ff-bd7933444f67","tokenDurationInMins":20}},"reqCreate":{"id":86,"projectId":10002,"form":{"name":"Demande d'assistance","descriptionHtml":"","callToAction":"Demande d'assistance","intro":"","instructions":"","icon":10505,"iconUrl":"https://expadon2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Envoyer la confirmation par courrier électronique à","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Titre","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10070","fieldConfigId":"10171","label":"Application","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10118"],"values":[{"value":"10118","label":"Certificat","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Descriptif","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10069","fieldConfigId":"10170","label":"Type de demande","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10115","label":"Question d’utilisation","selected":false,"children":[]},{"value":"10116","label":"Anomalie","selected":false,"children":[]},{"value":"10117","label":"Problème d’habilitation","selected":false,"children":[]},{"value":"10342","label":"Assistance","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10058","fieldConfigId":"10159","label":"Civilité","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10110","label":"Mr.","selected":false,"children":[]},{"value":"10111","label":"Mme.","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10059","fieldConfigId":"10160","label":"Nom","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10060","fieldConfigId":"10161","label":"Prénom","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10066","fieldConfigId":"10167","label":"Raison sociale de votre entreprise","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10064","fieldConfigId":"10165","label":"Département","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10112","label":"01 - Ain","selected":false,"children":[]},{"value":"10113","label":"02 - Aisne","selected":false,"children":[]},{"value":"10120","label":"03 - Allier","selected":false,"children":[]},{"value":"10121","label":"04 - Alpes-de-Haute-Provence","selected":false,"children":[]},{"value":"10122","label":"05 - Hautes-Alpes","selected":false,"children":[]},{"value":"10123","label":"06 - Alpes-Maritimes","selected":false,"children":[]},{"value":"10124","label":"07 - Ardèche","selected":false,"children":[]},{"value":"10125","label":"08 - Ardennes","selected":false,"children":[]},{"value":"10126","label":"09 - Ariège","selected":false,"children":[]},{"value":"10127","label":"10 - Aube","selected":false,"children":[]},{"value":"10128","label":"11 - Aude","selected":false,"children":[]},{"value":"10129","label":"12 - Aveyron","selected":false,"children":[]},{"value":"10130","label":"13 - Bouches-du-Rhône","selected":false,"children":[]},{"value":"10131","label":"14 - Calvados","selected":false,"children":[]},{"value":"10132","label":"15 - Cantal","selected":false,"children":[]},{"value":"10133","label":"16 - Charente","selected":false,"children":[]},{"value":"10134","label":"17 - Charente-Maritime","selected":false,"children":[]},{"value":"10135","label":"18 - Cher","selected":false,"children":[]},{"value":"10136","label":"19 - Corrèze","selected":false,"children":[]},{"value":"10137","label":"2A - Corse-du-Sud","selected":false,"children":[]},{"value":"10138","label":"2B - Haute-Corse","selected":false,"children":[]},{"value":"10139","label":"21 - Côte-d'Or","selected":false,"children":[]},{"value":"10140","label":"22 - Côtes d'Armor","selected":false,"children":[]},{"value":"10141","label":"23 - Creuse","selected":false,"children":[]},{"value":"10142","label":"24 - Dordogne","selected":false,"children":[]},{"value":"10143","label":"25 - Doubs","selected":false,"children":[]},{"value":"10144","label":"26 - Drôme","selected":false,"children":[]},{"value":"10145","label":"27 - Eure","selected":false,"children":[]},{"value":"10146","label":"28 - Eure-et-Loir","selected":false,"children":[]},{"value":"10147","label":"29 - Finistère","selected":false,"children":[]},{"value":"10148","label":"30 - Gard","selected":false,"children":[]},{"value":"10149","label":"31 - Haute-Garonne","selected":false,"children":[]},{"value":"10150","label":"32 - Gers","selected":false,"children":[]},{"value":"10151","label":"33 - Gironde","selected":false,"children":[]},{"value":"10152","label":"34 - Hérault","selected":false,"children":[]},{"value":"10153","label":"35 - Ille-et-Vilaine","selected":false,"children":[]},{"value":"10154","label":"36 - Indre","selected":false,"children":[]},{"value":"10155","label":"37 - Indre-et-Loire","selected":false,"children":[]},{"value":"10156","label":"38 - Isère","selected":false,"children":[]},{"value":"10157","label":"39 - Jura","selected":false,"children":[]},{"value":"10158","label":"40 - Landes","selected":false,"children":[]},{"value":"10159","label":"41 - Loir-et-Cher","selected":false,"children":[]},{"value":"10160","label":"42 - Loire","selected":false,"children":[]},{"value":"10161","label":"43 - Haute-Loire","selected":false,"children":[]},{"value":"10162","label":"44 - Loire-Atlantique","selected":false,"children":[]},{"value":"10163","label":"45 - Loiret","selected":false,"children":[]},{"value":"10164","label":"46 - Lot","selected":false,"children":[]},{"value":"10165","label":"47 - Lot-et-Garonne","selected":false,"children":[]},{"value":"10166","label":"48 - Lozère","selected":false,"children":[]},{"value":"10167","label":"49 - Maine-et-Loire","selected":false,"children":[]},{"value":"10168","label":"50 - Manche","selected":false,"children":[]},{"value":"10169","label":"51 - Marne","selected":false,"children":[]},{"value":"10170","label":"52 - Haute-Marne","selected":false,"children":[]},{"value":"10171","label":"53 - Mayenne","selected":false,"children":[]},{"value":"10172","label":"54 - Meurthe-et-Moselle","selected":false,"children":[]},{"value":"10173","label":"55 - Meuse","selected":false,"children":[]},{"value":"10174","label":"56 - Morbihan","selected":false,"children":[]},{"value":"10175","label":"57 - Moselle","selected":false,"children":[]},{"value":"10176","label":"58 - Nièvre","selected":false,"children":[]},{"value":"10177","label":"59 - Nord","selected":false,"children":[]},{"value":"10178","label":"60 - Oise","selected":false,"children":[]},{"value":"10179","label":"61 - Orne","selected":false,"children":[]},{"value":"10180","label":"62 - Pas-de-Calais","selected":false,"children":[]},{"value":"10181","label":"63 - Puy-de-Dôme","selected":false,"children":[]},{"value":"10182","label":"64 - Pyrénées-Atlantiques","selected":false,"children":[]},{"value":"10183","label":"65 - Hautes-Pyrénées","selected":false,"children":[]},{"value":"10184","label":"66 - Pyrénées-Orientales","selected":false,"children":[]},{"value":"10185","label":"67 - Bas-Rhin","selected":false,"children":[]},{"value":"10186","label":"68 - Haut-Rhin","selected":false,"children":[]},{"value":"10187","label":"69 - Rhône","selected":false,"children":[]},{"value":"10188","label":"70 - Haute-Saône","selected":false,"children":[]},{"value":"10189","label":"71 - Saône-et-Loire","selected":false,"children":[]},{"value":"10190","label":"72 - Sarthe","selected":false,"children":[]},{"value":"10191","label":"73 - Savoie","selected":false,"children":[]},{"value":"10192","label":"74 - Haute-Savoie","selected":false,"children":[]},{"value":"10193","label":"75 - Paris","selected":false,"children":[]},{"value":"10194","label":"76 - Seine-Maritime","selected":false,"children":[]},{"value":"10195","label":"77 - Seine-et-Marne","selected":false,"children":[]},{"value":"10196","label":"78 - Yvelines","selected":false,"children":[]},{"value":"10197","label":"79 - Deux-Sèvres","selected":false,"children":[]},{"value":"10198","label":"80 - Somme","selected":false,"children":[]},{"value":"10199","label":"81 - Tarn","selected":false,"children":[]},{"value":"10200","label":"82 - Tarn-et-Garonne","selected":false,"children":[]},{"value":"10201","label":"83 - Var","selected":false,"children":[]},{"value":"10202","label":"84 - Vaucluse","selected":false,"children":[]},{"value":"10203","label":"85 - Vendée","selected":false,"children":[]},{"value":"10204","label":"86 - Vienne","selected":false,"children":[]},{"value":"10205","label":"87 - Haute-Vienne","selected":false,"children":[]},{"value":"10206","label":"88 - Vosges","selected":false,"children":[]},{"value":"10207","label":"89 - Yonne","selected":false,"children":[]},{"value":"10208","label":"90 - Territoire de Belfort","selected":false,"children":[]},{"value":"10209","label":"91 - Essonne","selected":false,"children":[]},{"value":"10210","label":"92 - Hauts-de-Seine","selected":false,"children":[]},{"value":"10211","label":"93 - Seine-St-Denis","selected":false,"children":[]},{"value":"10212","label":"94 - Val-de-Marne","selected":false,"children":[]},{"value":"10213","label":"95 - Val-D'Oise","selected":false,"children":[]},{"value":"10214","label":"971 - Guadeloupe","selected":false,"children":[]},{"value":"10215","label":"972 - Martinique","selected":false,"children":[]},{"value":"10216","label":"973 - Guyane","selected":false,"children":[]},{"value":"10217","label":"974 - La Réunion","selected":false,"children":[]},{"value":"10218","label":"976 - Mayotte","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Pièce(s) jointe(s)","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10065","fieldConfigId":"10166","label":"RGPD","description":"En cochant cette cas, j'accepte les conditions énoncées ici : [RGPD France Agrimer|https://www.franceagrimer.fr/RGPD]","descriptionHtml":"<p>En cochant cette cas, j'accepte les conditions énoncées ici : <a href=\"https://www.franceagrimer.fr/RGPD\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">RGPD France Agrimer</a></p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10114","label":"RGPD accepté","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/86","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/86","calendarParams":{"firstDay":1,"date":"2024-09-10T08:57:42+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"dd495108-0bc8-3ded-ab6d-3854e9bd67e7","appLinkName":"System Confluence","appLinkUrl":"https://expadon2.atlassian.net/wiki","spaceKey":"ASSOP","spaceName":"Assistance opérateur","spaceUrl":"https://expadon2.atlassian.net/wiki/spaces/ASSOP","isServer":false},"labels":[],"projectKey":"ASSOP","serviceDeskId":3,"kbLinkDomainURLs":["https://expadon2.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMTFlMzQ2OS02NzhjLTRkY2ItOTRmZi1iZDc5MzM0NDRmNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MjU5NTI2NjIsIm5iZiI6MTcyNTk1MTQ2Mn0.aI1H6RbFE9kybIIfnFakbRCMpWXv44pXwWMXjotYH-c","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"c11e3469-678c-4dcb-94ff-bd7933444f67","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}